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Customer Care Representative

BuyerZone is the leading online marketplace for purchasing.  By making it possible for buyers to find the best suppliers to meet their purchasing needs, BuyerZone has facilitated more than $5 billion in purchasing transactions over the last three years. Buyerzone is a Purch Brand. 

http://www.BuyerZone.com

Description: We are helping businesses make smart buying and selling decisions.  You can help us do that!  As a part of our Customer Care team you will help tailor customer accounts in a way that will help them to maximize their ROI through strategic alignment of BuyerZone’s products and services. You will respond to incoming calls or emails and provide top notch customer support to help our clients achieve success.  You will work closely with our product team to track and monitor performance of lead acquisition channels to insure the continued integrity of our product.  We work in a fast-paced, positive team environment and are looking for someone who thrives under those conditions.

 

Responsibilities:

  • Provide top notch support to our clients, enhance their experience and satisfaction
  • Work closely with the BuyerZone sales teams to set client expectations and provide clear explanation of our products and services
  • Based on client feedback make necessary adjustments to client invoices
  • Help to refine client profiles to insure optimal success
  • Help purchasers submit product requests to appropriate suppliers
  • Verify customer contact information and lead details to insure product integrity is maintained
  • Communicate potential quality concerns to both sales and product management teams

 

Requirements:

  • 1-2 years of previous customer service experience
  • Superior attention to detail
  • Process driven
  • Ability/Willingness to build relationship with customers
  • Ability to analyze customer needs…analyze situations and act accordingly
  • Think clearly and act quickly
  • Excellent written and verbal communication skills
  • Able to work under pressure and change priorities while working with interruptions
  • Self-motivated, stress and pressure resistant, as well as a quick learner
  • Positive, upbeat, and professional attitude with customers and co-workers
  • Strong decision-making and organizational skills
  • Detail oriented team player with superior follow through
  • Great listening and negotiation skills
  • High energy, great attitude

Benefits and Compensation:

  • Competitive compensation
  • Fun team activities including bowling, annual Red Sox game, scavenger hunt, and Beer Thursdays
  • Generous time off – 15 paid days off plus 10 company holidays
  • 401K with company match, health and dental coverage

Salary Range: 38k-40k

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